It is also unlikely PFS would sue you for a debt you may not owe or they cannot validate. It is illegal for a debt collector to make empty threats to sue you or garnish your wages. Website: Can Phoenix Financial Services Sue Me or Garnish My Wages? Justia lists at least 5 legal complaints filed against PFS. Many of the positive reviews are the result of people who have voluntarily called in to pay or settle a debt, or who appear not to be otherwise impaired by financial difficulties. Of the 36 total customer reviews on the BBB website, 26 are negative. This occurrence may be caused by PFS’ business model, which requires them to purchase third-party debt in large quantities. Many of these complaints indicate that people who receive debt collection notices from Phoenix Financial often do not recognize the bills or the original creditors and often have to negotiate to have false and damaging information removed from their credit reports. As of August 2017, the BBB lists a total of 129 closed complaints, 123 for billing or collection issues and 6 for problems with customer service.
The Better Business Bureau indicates that this collection agency has been in business for three years and has been accredited since 2015. Many complaints against Phoenix Financial Services result from overly aggressive or abusive practices. How many complaints are there against Phoenix Financial Services? Furthermore, like student loan debt, their secondary specialization on medical billing puts them in contact with people whose debts are often not the result of reckless consumerism or abuse of high-limit credit cards. They have focused on collecting student debt, much of which is the result of predatory financial schemes underwritten with government-backed subsidies and accompanied by wage-garnishment legislation. Phoenix Financial Svces is a young company in a very competitive industry. Their pay online feature requires users to agree to accept phone calls from Phoenix Financial as a condition of using the service. Their contact form collects information from site visitors but does not inform them of their rights under the FDCPA. There are also links to the three credit reporting agencies.
Student Loan resources only refer site visitors to loan companies and information about wage garnishment. Federal resources include a link to the Internal Revenue Service page. However, their consumer resources page is not particularly helpful. Their website hosts fairly complete information about regulatory and compliance laws, including the Gramm-Leach-Bliley Act (GLBA), the Fair Debt Collections Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA), and the Health Insurance Portability and Accountability Act (HIPAA). PFS is a relatively new operator in the debt collection industry, and their founding date coincides with the recent upsurge of debt among college graduates resulting from the unprecedented corruption of the university system by widely publicized predatory lending schemes. Phoenix Financial Services focuses exclusively on debt collection, specializing in student loan debt, medical bills, and unpaid taxes and government obligations. PFS’ website indicates that they are a “results-oriented revenue cycle management firm powered by data driven analytics and backed by the highest standards in regulatory compliance, quality assurance, data security, and customer care.” Who does Phoenix Financial Services collect for? Buzzfile indicates that Phoenix Financial has annual revenue of almost $500,000.00 and employs five people. According to the Indiana Secretary of State’s Office, PFS were founded in 2014 and have a perpetual business license. They are listed as a domestic limited liability company located in Indianapolis, IN. Phoenix Financial Services, LLC is a legitimate collection agency.
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